Monday, February 25, 2013

WMC Recognized for Patient Satisfaction Scores

Press Ganey, the nation's preeminent surveyor of health care patients, recently recognized Winston Medical Center for their efforts and success in improving their patient satisfaction scores.
 According to the Press Ganey organization, there has been a "statistically significant improvement" in the patient satisfaction scores.

"Your hard work and dedication to quality improvement are evident in the increase of your Emergency Department patient satisfactory scores for Overall Satisfaction," a Press Ganey letter says. "Press Ganey recognized that the change in score was not random but due to some change within your facility. Your patients have recognized this change."


Winston Medical Center
Lee McCall, CEO, physicians, and the staff of Winston Medical Center joined together to help increase Patient Satisfaction for patients and families. " We’ve made enhancing our patient and families experience and satisfaction a strategic priority for our organizaiton. We started making the necessary changes to make Winston Medical Center a hospital that our patients enjoyed coming to," stated McCall. "I am very proud of all of the staff at Winston Medical Center for they are the ones who have made this tremendous improvement in our customer satisfaction program and they deserve the due recognition. We are definitely on the right path to excellence in customer service and value in patient satisfaction, McCall stated.

To learn more about Winston Medical Center visit their webpage atwww.winstonmedical.org