Tuesday, December 23, 2014

T-Mobile Customers May Be Eligible for Refunds

Jackson, Mississippi (December 22, 2014) – Today, Public Service Commissioner Brandon Presley encouraged current and former T-Mobile customers to take advantage of the company’s “Premium SMS Refund Program.” The Refund Program was put in place by the company as part of a settlement with the Federal Trade Commission (FTC) over unauthorized charges for third-party text messaging services, a scam known as “mobile cramming.” Some examples of these scam services include monthly subscriptions for text messages with sports scores, weather, love tips, or horoscopes. Any customer who was charged for these messaging services without permission is entitled to a refund.

In addition to customer refunds, T-Mobile will be heavily fined for its involvement in the scam. The company allegedly failed to police the millions in charges which the FTC says were clearly not authorized by its customers, charges from which T-Mobile received 35 to 40 percent for each item billed. The company must now pay $18 million in fines and penalties to the attorneys general of all 50 states and the District of Columbia and $4.5 million to the Federal Communications Commission

“I am in full agreement with FTC actions to put a stop to mobile cramming. T-Mobile is only the latest company to be called to account for acting as bill collectors for scam artists. I urge every current and former T-Mobile customer in Mississippi to make sure they get the money they are owed,” Presley said.

Presley says that T-Mobile customers can submit their refund claim forms online at http://www.t-mobilerefund.com/index, via mail at Premium Text Message Refund Program, P.O. Box 35126, Seattle, WA 98124-5126, or by calling 1 (855) 382-6403. His office will also be available for assistance at 1 (800) 637-7722. Customers may claim the amount of unauthorized premium text message charges they have identified or may opt for a flat amount of $40 to cover all unauthorized premium text message charges.

In addition, current T-Mobile customers may place a free “block” on his or her number to ensure that certain third-party charges will not be allowed on future bills. For this option, contact T-Mobile Customer Care at 1 (877) 453-1304.